Refund Policy

Refund Policy

Effective Date: 29/07/2024

Tayyib Naturals ("we," "us," "our") we strive to provide our customers with high-quality herbal supplements and excellent customer service. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our refund policy below.

1. Returns

1.1 Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Products must be returned within 14 days of receipt.

1.2 Non-returnable Items: Certain types of products cannot be returned, including:

Opened or used products

Perishable goods

Gift cards

Downloadable software or digital products

1.3 Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Return Process

2.1 Initiating a Return: To initiate a return, please contact our customer service team at info@tayyibnaturals.com with your order details and reason for the return. We will provide you with a return authorization and instructions on how to return the item.

2.2 Return Shipping: Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

3.1 Refund Approval: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

3.2 Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

3.3 Partial Refunds: Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error

4. Exchanges

4.1 Exchanging Products: If you wish to exchange a product for a different item, please contact us at info@tayyibnaturals.com. Exchanges are subject to product availability and must meet the return eligibility criteria outlined above.

5. Damaged or Defective Items

5.1 Reporting Issues: If you receive a damaged or defective item, please contact us immediately at info@tayyibnaturals.com with details and photos of the product and packaging. We will arrange for a replacement or a refund, depending on the situation.

6. Late or Missing Refunds

6.1 Checking Status: If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted.

6.2 Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at info@tayyibnaturals.com.

7. Contact Information

If you have any questions about our refund policy, please contact us at:

Tayyib Naturals

Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN

info@tayyibnaturals.com